Refund Policy

1. Why We Have a Strict Refund Policy

Unlike physical products, AstroPulse reports are generated on-demand using your specific birth data and delivered digitally within minutes of payment. Once a report has been generated and delivered, the computational and AI resources used to create it cannot be recovered.

Additionally, the content of each report is unique to the individual whose birth data was submitted. Reports cannot be resold or reassigned. For these reasons, we follow a no-refund policy for successfully delivered reports.

2. When You Are Entitled to a Refund

You are eligible for a full refund in the following circumstances:

• Non-delivery: Your payment was successful but you did not receive your report within 60 minutes due to a technical failure on our platform.
• Duplicate payment: You were charged more than once for the same order.
• Technical generation failure: The report generation process failed and we are unable to regenerate a successful report within a reasonable time.

In all the above cases, please contact us at support@astropulse.in with your order details and we will investigate promptly. Confirmed refunds are processed within 5–7 business days to the original payment method.

3. When Refunds Are Not Applicable

Refunds are not offered in the following situations:

• You have received and downloaded your report
• You are dissatisfied with the content or interpretation of your report
• You provided incorrect birth data and the report was generated from that data
• You changed your mind after the report was generated
• You purchased the report for someone else without their consent

We take care to describe our reports accurately on our website, including what they cover and what they do not cover. We encourage you to read the report descriptions thoroughly before purchasing.

4. Re-Delivery

If you did not receive your report due to an incorrect email address or a delivery issue on our end, we will re-deliver the report at no additional charge. Please contact us within 7 days of your purchase for re-delivery assistance.

If your report download link has expired (links are valid for 7 days), we will provide a fresh download link upon request. This is not considered a refund situation.

5. Payment Disputes

If you raise a payment dispute or chargeback with your bank or payment provider without first contacting us, we reserve the right to contest the dispute and provide evidence of report delivery. We strongly encourage you to contact us directly at support@astropulse.in before initiating any dispute — most issues can be resolved quickly.

6. Contact for Refund Requests

All refund requests must be submitted by email to:

support@astropulse.in

Please include your name, order date, email address used for the order, and a brief description of the issue. We respond to all support emails within 24 hours on business days.